The project brought unique challenges to the forefront, notably the dimly lit environment of catheterization laboratories where the medical device was used. This setting necessitated a dark mode interface to ensure usability without straining the eyes of medical professionals, while also being sensitive to the logistics of a highly structured, diverse set of permanently mounted hardware and software that varied lab to lab. As the lead research and design consultant, I spearheaded the initiative to introduce this first layer of complexity into our design process.

I also incorporated the diversity of user archetype traits—from those delegating control to others across the room to those desiring full command via the remote—required a flexible design approach. These complexities were further magnified by the procedure's inherent length, a factor we couldn't alter due to the fixed nature of the algorithm. My objective was to significantly enhance the perceived efficiency of the procedure through strategic UI and usability improvements.

In this project, a significant challenge involved managing stakeholder relationships, particularly with a client partner who was initially uncertain about the benefits of our iterative design process. As lead consultant, I engaged in open discussions to clarify our method's logic and its essential role in obtaining FDA clearance. I emphasized how our design, featuring a responsive UI and adjustments for color blindness, plus unique tactile cues, was carefully tailored to user needs identified through our research. This personalized strategy gradually transformed initial uncertainty into support, securing backing from both initially hesitant partners and senior leadership. They appreciated the research-driven design enhancements, recognizing the improvements in usability and reporting. This journey highlighted the importance of empathy, comprehensive research, and innovative design in bridging differences and enhancing medical device usability.