Work
Improving Interoperability + Pre-Care at Providence
Savings Goal with AI Smart Assistant at U.S. Bank
Elevating Usability of Cardiology Device GUI + Remote
Advancing Equity in Patient Experience at Providence
Omnichannel Launch for Improved Patient Outcomes in Mental Healthcare
Accessibility Consulting at Scale
Experience Design + Strategy
As an experience strategist is a professional who is responsible for designing and implementing strategies to enhance the overall experience of a product, service, or brand. I use a variety of methods such as user research, data analysis, and customer feedback to identify pain points and opportunities for improvement. My primary goal is to create a positive and engaging user experience across all touchpoints of a customer's journey, from initial awareness to post-engagement follow-up. I work closely with cross-functional teams, including designers, developers, marketers, and product managers, to ensure that the user experience aligns with business goals and objectives.
Accessibility Consulting
I work with organizations to ensure that their digital platforms, including websites, mobile applications, and software, not only comply with accessibility standards and regulations, but provide robust, 1:1 experiences for all users.
This may include:
- Conducting accessibility audits
-Providing recommendations
-Developing accessibility plans
-Training staff and other stakeholders on accessibility best practices and techniques to ensure that accessibility is integrated into all aspects of the organization's operations
-Staying up-to-date with accessibility best practices
Service Design
In collaboration with cross-functional teams, I work to understand the needs of customers and users and design services that meet those needs. Utilizing a range of methods, including research, observation, and co-creation, we'll develop a deep understanding of the customer and user experience. I can then work to design the service, including its features, touchpoints, and user interactions. Deliverables may include service blueprints, user journeys, and other design artifacts that help to communicate and refine the service design.
Instruction + Speaking
Educating others how to create user-centered ecosystems of experience, as well as ensuring that those experiences are accessible to all users is a lifelong passion. This can be aligned with the specific goals of the organization, and may entail:
-Developing and delivering training materials
-Speaking at conferences and events, sharing expertise and insights on the latest trends and techniques in experience design and accessibility
-Collaborating with other UX professionals
-Conducting research and analysis
-Providing consulting services:
Mentorship
As aUX mentor and coach, I strive to provide guidance, support, and feedback on all aspects of the UX design process, including research, prototyping, testing, and iteration. I can help mentees develop their critical thinking skills, problem-solving abilities, and design intuition by providing constructive feedback on their work and helping them to identify areas for improvement. In addition to providing technical guidance, I can also inform how to foster a positive and productive work culture, by. providing emotional support and encouragement to mentees to collaborate, communicate, and share knowledge.
Experience Design
+ Strategy
I am a strategic thinker, designer, and problem-solver, helping clients achieve their business goals, and exceed expectations via intelligent, empathetic solutions created from data and user insights. We'll work together to align your customer and business goals to inform your strategic path forward. This work may include: user research (qualitative and quantitative), workshops, design sprints, strategic roadmaps, and more.
Service Design
Organizations across sectors can benefits from service design, delivering value to employees, customers, and users across various contexts, touchpoints, and platform. Through the Service Design lens, we can work to integration the human experience with technological systems through collaborative, participatory design in technologies ranging from retail to government to health and social services.
Accessibility
Consulting
Together, we can build and amplify your practice for a healthy, sustainable accessibility program within your organization. Whether we're performing audits, standing up a Community of Practice, or transitioning teams into scalable solutions with tools, training, and resources, I can help with project and discipline-based consulting. Accessibility and Inclusive practices can be navigated and learned, to created self-sufficiency while providing knowledgeable coverage and support for your digital touchpoints.
Instruction
+ Speaking
With a background in design, evangelism, and training around Accessibility + Voice Experience design, I have had the privilege of speaking at a variety of conferences across industries, and on invitation to at Product + Design team levels. In addition, I have training and instruction practice for UX best practices for those just entering or transitioning into the field of UX, as well as facilitating and training folks in other disciplines with Design Thinking methodologies.
Mentorship
Mentorship to meet you where you're at--whether you're just interested in learning more about UX, Accessibility, or any other areas I can speak to, I'm happy to provide scaled advice to help with your career growth and upskilling guidance. I will work with you closely to better understand your current needs, while providing actionable insights to help you reach your goals. This can look like: 1:1's to discuss career paths + goals, continuing education + growth mindset opportunities, career coaching via portfolio feedback and interview prep, and more! Let me know how I can help.